Privacy & Refund Policy

Privacy Policy

Ranthambore Diaries is committed to maintaining the privacy of personal information that you provide to us when using the Ranthambore Diaries web site. This Privacy Policy describes how we treat personal information received from our Tourists on our portal https://www.ranthamborediaries.com . We recommend that you review the privacy of the web site to determine how that site protects your privacy.

While information is the cornerstone of our ability to provide you Bookings, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for Ranthambore Diaries.

We will safeguard and protect the information, according to strict standards of security and confidentiality, any information our customers share with us.
We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about Bookings, Safari and other services, and to administer our business.
We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companys use of customer information.
Whenever if we hire other organizations to provide support services, we will require them to confirm to our privacy standards and to allow us to audit them for compliance.

Collected Information

General :
When you register, and at other times, we may collect personally identifiable information from you that may include your name, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen.

Web Site Usage Information :
We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our tourists and customers use and navigate our Web site on an aggregate basis, including the number and frequency of tourists and customers to each Web page, and the length of their visits.

How we use the Information

We may use information in the following ways:

For the purposes for which you specifically provided the information.
To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
To enhance existing features or develop new features, products and services.
To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
We may combine the information that we collect from you on https://www.ranthamborediaries.com with information that you provide to us in connection with your use of our other products, services on our web site.
We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

Cookies

We employ cookie technology to help tourists and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

Security

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Refund Policy

Current Bookings :: Current Bookings are subjected to availability of Seats. If ranthamborediaries is unable to find seats for your bookings we will refund you 100% of the total amount of money. In Current bookings there is no cancellations, and if you cancel your safari after booking you will not get any refund.
Advance Booking :: Advance Bookings are done minimum before 2 days. If ranthamborediaries.com is unable to find seats for your bookings we will refund you 95% of the total amount of money. In Advance Bookings safari can be cancelled within 3 Days of Booking (given that it is booked before 5 days minimum of the Date of safari). If you cancel the safari you will get 50% refund. *Advance bookings are accepted 2 days prior to the date of the safari. There is the provision of a 50% refund of the total amount taken only if the booking is cancelled by giving at least 3 days prior notice from the date of the safari. In case of advance booking, if ranthamborediaries.com is unable to book your safari, the customer will get a refund of 100% of the ticket price and 50% of service charges paid to ranthamborediaries.com within 7 working days.*
Tatkaal :: Tatkaal Bookings are done minimum before 7 days. There is no cancellation or refund policy in Tatkaal bookings, if you cancel your bookings or no show then no money will be refunded.
No show :: There is no responsibility of ranthamborediaries if the person has booked tickets and is no show on the Pickup location or is late. Ranthambore diaries is not responsible for any of traveller's mistakes or delay's.

Comments and Questions

If you have any questions, comments or concerns about our Privacy Policy or Refund Policy, please Contact us .